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My TV is not displaying the video from the connected CEC device.
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- Make sure that the HDMI cable is connected securely to your TV and the device.
- Make sure that the device is connected to your TV with an HDMI cable.
- Make sure that the device is a CEC device. See the documentation that came with the device for more information.
- Press and make sure that the correct video input source is selected. See Selecting the video input source.
- Make sure that the INlink feature is turned on. See Turning INlink on or off.
- Try adjusting the TV picture. See Adjusting the TV picture.
- If the device is not an Insignia device, it may not be compatible with your TV.
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My TV is not playing the audio from the connected CEC device.
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- Make sure that the HDMI cable is connected securely to your TV and the device.
- Make sure that the device is connected to your TV with an HDMI cable.
- Make sure that the device is a CEC device. See the documentation that came with the device.
- Make sure that the TV volume is turned up and not muted.
- Try adjusting the TV sound. See Adjusting sound settings.
- Make sure that the TV speakers are turned on and not muted. See Adjusting sound settings.
- Make sure that the INlink feature is turned on. See Turning INlink on or off.
- If you have connected an HDMI CEC audio receiver, adjust the volume on the receiver. When your TV detects an audio receiver, the TV speakers turn off and sound plays through receiver speakers only.
- If the device is not an Insignia device, it may not be compatible with your TV.
- If you are using a home theater system, sound bar, or external speaker system, make sure that it is turned on and is not muted.
- If you are using a home theater system, sound bar, or external speaker system, make sure that you have selected the correct output mode.
- If you are using a home theater system, sound bar, or external speaker system and have connected with a digital cable, go to the Audio menu, highlight , then press . Set the option to . See the option in Adjusting sound settings.
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My TV’s remote control does not control the device.
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- Make sure that there are no obstructions between the remote control and the remote control sensors on your TV and the device.
- Depending on the device, all the buttons may not work.
- Make sure that the INlink feature is turned on. See Turning INlink on or off.
- If you are trying to control the volume on an HDMI CEC audio receiver using your TV remote control, make sure that the option on the Audio menu is set to . See Adjusting sound settings.
- If you are trying to control the volume on an HDMI CEC audio receiver using your TV remote control, make sure that the option on the INlink menu is set to . See Turning Audio Receiver on or off.
- The device may not support this feature. See the documentation that came with the device for more information.
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The device does not show up in the INlink Device list.
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- Make sure that the device is turned on.
- Make sure that the HDMI cable is connected securely to your TV and the device.
- Make sure that the device is connected to your TV with an HDMI cable.
- Make sure that the INlink feature is turned on. See Turning INlink on or off.
- Make sure that the device is a CEC device. See the documentation that came with the device.
- If the device is not an Insignia device, it may not be compatible with your TV.
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My device does not turn off when I turn off my TV.
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My TV does not turn on when I turn on my device.
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The setting on the INlink menu keeps turning back on after it is turned off.
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- When is set to and is set to and you make an adjustment to the audio receiver (for example, turn the volume knob or press a button), is automatically set to . To prevent this from happening, turn off the INlink feature. See Turning INlink on or off.
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Two volume bars appear when adjusting the volume.
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- When you adjust the volume on the audio receiver or with the TV remote control, a double volume bar appears, one for the TV volume and one for the audio receiver volume.
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I cannot select the option on the INlink menu.
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The device’s root menu does not open when I select on the INlink menu.
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- The device may not support this feature. See the documentation that came with the device for more information.
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